At Melody Form, we are committed to delivering your orders in a smooth and reliable manner. This Shipping Policy outlines how we handle and process shipments for our customers worldwide.
Order Processing
All orders are processed after confirmation via our cash on delivery system. Once your order is placed, it is verified and prepared for dispatch. Orders are typically processed within 1 to 3 business days, excluding weekends and public holidays.
Shipping Charges
Shipping charges, if applicable, will be clearly communicated at the time of order confirmation. Any additional delivery-related costs will be shared with you before dispatch.
Delivery Process
We partner with trusted courier services to ensure your order reaches you safely. You may receive updates regarding your shipment status through phone or email once your order has been dispatched.
Order Tracking
For certain deliveries, tracking information may be provided where available. This allows you to stay informed about the progress of your shipment.
Failed Deliveries
If a delivery attempt is unsuccessful due to incorrect information or unavailability at the provided address, our courier partner may attempt redelivery. Continued failed attempts may result in order cancellation.
Damaged Packages
If your package appears damaged upon arrival, please inform the delivery personnel immediately if possible and contact us at [email protected] within 48 hours with relevant details so we can assist you.
International Shipping
As Melody Form operates worldwide, we aim to serve customers across different regions. Delivery availability may vary depending on your location, and additional coordination may be required for certain destinations.
Contact Information
If you have any questions regarding shipping or your order status, please contact us at:
Email: [email protected]