At Melody Form, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may request a return or refund under the conditions outlined below.
Return Eligibility
You may request a return within 7 days of receiving your order. To be eligible, the item must be unused, in its original condition, and in the original packaging. Items that are damaged due to misuse, mishandling, or normal wear and tear are not eligible for return.
Return Process
To initiate a return, please contact us at [email protected] within the 7-day return period. Include your order details and reason for return. Once your request is reviewed and approved, you will be provided with further instructions on how to proceed.
Inspection and Approval
After we receive the returned item, it will be inspected within 3 to 5 business days. If the item meets our return criteria, your return will be approved.
Refund Process
Once your return is approved, your refund will be processed within 5 to 7 business days. As we operate on a cash on delivery basis, refunds will be issued through a mutually agreed method such as bank transfer or other suitable options.
Non-Returnable Items
Certain items may not be eligible for return, including items that have been used, damaged after delivery, or are missing original packaging.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, you must notify us within 48 hours of delivery by emailing [email protected] with clear evidence. We will arrange a replacement or refund after verification.
Late or Missing Refunds
If you have not received your refund within the stated timeframe, please contact us at [email protected] so we can assist you.
Contact Information
For any questions regarding returns or refunds, please contact us at:
Email: [email protected]